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Rusty Robinson



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Performance 360 provides business consulting, training and coaching and serves as a catalyst for leaders and organizations to achieve world-class performance excellence. As a trusted advisor, this is done within all levels of the enterprise; at the individual, team, and organizational level.

North American Industry Classification System (NAICS):
541513 Computer Facilities Mgmt Services
541519 Other Computer Related Svcs
541611 Administrative Mgmt and General Mgmt Consulting Svcs
541612 HR Consulting Services
611420 Computer Training
611430 Professional and Management Development Training

IT/Enterprise Service Management
 ITIL Consulting and Training
 Agile Project Management, Strategy Map
 Service Strategy, Service Design, Service Transition, Service Operations, Continual Improvement
 ITIL Foundation Certification Course (3-day)
 ServiceNow Implementations
 Incident, Problem, Change, Knowledge, Service Catalog, Project Portfolio, Facilities, Planned Maintenance
 Business process workflows and detailed procedures
 KPIs, Metrics and related Executive Dashboards

Performance Excellence for Small-Medium Size Businesses
 Operational Best Practice
 SWOT Analysis , Leadership, Strategy, Customer Service, Measurements, Workforce, Operations, Business Results
 Baldrige-Based Framework and Quality Award Application
 Individual, Team, and Organizational Assessments and Diagnostics
 Personal Leadership Development, Training and Coaching
 MERIT Profile, Personal Leadership Workshops

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